30 days to decide
You have 30 calendar days from the receipt of your order to return or exchange it. No questions asked.
Conditions
- Product unused, in perfect condition and with its original packaging.
- Premium / hand-made pieces accept returns but not exchanges (they are unique).
- Bags, jewellery and headpieces: must keep their packaging and tags.
How to return
- Message us on WhatsApp +34 600 50 93 22 with your order number.
- We send you a prepaid return label (return cost: €4.95) or free if it was our mistake.
- Pack the product and drop it off at any pickup point.
- You will receive your refund within 5-7 business days after we verify the item.
Size / colour exchanges
If you need a different size or colour, mention it in the email. We will send it at no extra cost once we receive the return.